Saqa
Service, cancellation & refunds
A summary of the approved service rules. It does not replace the final legal terms approved by the operating entity.
Cancellation before purchasing
You may cancel your own order free of charge before purchasing starts. The hotel and room cannot be edited after submission. If either is incorrect, cancel and create a new order.
After purchasing starts
Self-cancellation is unavailable once purchasing starts. Admin handles any exceptional cancellation and records a recoverable refund amount or an explicit no-refund decision according to the order circumstances. A full refund after purchase is not guaranteed.
Refund records and tracking
Full or partial refund amounts and statuses are recorded. Money is returned manually through administrative handling. No guaranteed refund timeframe or automatic refund process is stated.
If the goods price changes
If the actual price is higher, purchasing pauses until you pay the difference or choose cancellation. If it is lower, the difference is recorded as a partial refund and fulfillment continues.
Actual goods cost. One transparent fee.
Add the actual cost of your products, with no markup. The external source invoice or price reference evidences the goods cost. Saqa is your purchasing agent, not the original seller.
Estimated delivery: 30–45 minutes
An estimate, not a guarantee. Peak periods, availability and hotel procedures can affect collection time. Your order estimate appears in the app.
Request Anything, within service limits
Requests are subject to availability and approved restrictions. A prohibited or unfulfillable request may be rejected before payment with a reason. The service does not guarantee every item or bypass product or medicine restrictions.
Service fee per order, inclusive of VAT.