Tell us what you need
Select your hotel and enter your room number, then submit. Saqa Admin assigns a Captain to your Request Anything order.
MAKKAH · ABRAJ AL BAIT AREA
Your essentials, delivered.
Your stay, uninterrupted.
Saqa is a mobile concierge for hotel guests. Your Captain purchases what you need on your behalf at actual cost, then delivers it to your hotel lobby.
See how ordering worksMobile app only · Android & iOS
REQUEST ANYTHING · PURCHASED FOR YOU
From the shop to your hotel lobby
Your request. A clear price. Thoughtful service.
35 SARService fee, VAT included
30–45Minutes · estimated delivery
4Hotels in the approved service area
CONSIDER YOUR TIME TAKEN CARE OF
A clear request. An evidenced purchase. A lobby handover.
Choose products in the app or use Request Anything to describe what you need, with an optional reference image.
Review the price and pay
Your Captain checks the price and shares the source invoice or price reference. Review the goods cost, service fee and total. You have 5 minutes to pay after the price is shown.
Your Captain purchases for you
Purchasing starts only after successful payment is confirmed. Goods are passed through at actual cost, without markup.
Collect in your hotel lobby
Handover is lobby, reception or bellman only. Follow your order status and estimated time in the mobile app.
APPROVED SERVICE AREA
Four hotels. One thoughtful service.
In the Makkah Clock Tower / Abraj Al Bait area. Hotel names describe the service area and do not imply an official partnership.
Raffles Makkah
رافلز مكة
Lobby delivery onlySwissôtel Makkah
سويس أوتيل مكة
Lobby delivery onlySwissôtel Al Maqam
سويس أوتيل المقام
Lobby delivery onlyFairmont Makkah Clock Royal Tower
فندق ساعة مكة فيرمونت
Lobby delivery onlyCLEAR FROM THE START
Actual goods cost. One transparent fee.
Add the actual cost of your products, with no markup. The external source invoice or price reference evidences the goods cost. Saqa is your purchasing agent, not the original seller.
Service, cancellation & refunds ↗35SAR
Service fee per order, inclusive of VAT.
Estimated delivery: 30–45 minutes
An estimate, not a guarantee. Peak periods, availability and hotel procedures can affect collection time. Your order estimate appears in the app.
ANDROID / iOS
The Saqa experience is on your phone
Ordering, payment and order status belong in the Saqa mobile app for Android and iOS. This website provides service information only. Official store links are not currently available here.
SERVICE INFORMATION & POLICIES
Support & contact
Operating entity
Fahad Ali Dukhayl Allah Al-Malki Address: Makkah, Saudi Arabia