Privacy Policy

1. Scope

This policy explains how personal data is handled in Saqa’s purchasing and delivery service for hotel guests in Makkah through its Android and iOS app. It covers guests, Captains and support correspondence. For privacy inquiries, contact saqa.delivery@gmail.com.

2. Data we collect

Depending on how you use the service, data includes:

• Your phone number and verification and sign-in information, preferred language, and device and session information needed to operate and protect your account.
• Your hotel and room number, requested products or Request Anything description, and reference images you choose to attach.
• Order status, assigned Captain and purchase and delivery records, including invoice or price-reference images.
• Amounts, currency, payment references and status, and refund records. Saqa does not store full card numbers or card security codes (CVV).
• Captain account details, availability, assigned orders and work progress. The service does not include live or background tracking of a Captain’s location.
• Notification routing information when notifications are enabled, necessary security and operational records, and your email address and information sent to support.

Data comes from you, account and device use, the assigned Captain, administrators and payment outcomes. Your phone number is required for sign-in verification; hotel, room and order information is needed to fulfill an order. Reference images and notification permission are optional; declining notifications does not prevent use of the service.

3. Why we use data

We use data to verify your identity and protect your account, price orders, purchase and deliver goods, show order progress and evidence product costs, manage payments and refunds, respond to inquiries, prevent misuse and meet applicable legal obligations.

Pharmacy-related requests may reveal health information. Its use is limited to what is needed to provide the service; it is not used for advertising or profiling, and sensitive details are excluded from notification text. Please avoid unnecessary personal or health information in order descriptions, images and support messages.

4. Sharing data

Assigned Captains and authorized staff access information needed for their duties. The service may require necessary data to be shared with providers of phone verification, payments, notifications, hosting, storage and email. Saqa may also disclose information in response to a legally binding request or to protect rights in accordance with the law.

5. Protecting data

Protective measures include limiting access according to duties, protecting accounts and files, and securing communications. No protection can guarantee absolute security. Keep sign-in codes private and do not send verification codes or card details to support.

6. Retention

Order and invoice records are retained for a minimum of two years, subject to applicable legal requirements. Specific records may need to be kept longer to meet a legal obligation or address a relevant dispute or claim.

This does not mean every image, room number or free-text entry is kept for two years. Retention of these and other data is determined by necessity, purpose and applicable legal requirements, followed by deletion or removal of personal data when retention is no longer needed.

7. Your rights and account-deletion requests

Subject to applicable law and its exceptions, you may request access to your data, a copy, correction or completion, destruction, and withdrawal of consent where consent is the basis for processing. To inquire about these rights or submit a request concerning your data or account deletion, email saqa.delivery@gmail.com.

Identity verification may be necessary to protect your data. Submitting a request does not mean immediate or automatic deletion; active orders, refunds and records that must be retained need to be considered. This email is a privacy contact and does not confirm that an account-deletion procedure is available or complete. This policy does not specify a completion deadline.

8. Contact and updates

For privacy inquiries or complaints, contact saqa.delivery@gmail.com. The policy may be updated to reflect changes to the service or applicable requirements.